Keeping it Simple

Last updated: February, 27th 2024

No-one wants to read through pages and pages of T&C's, but we promise to keep it simple for you. Please read through and we'll do our best to simplify the jargon.

AUP - Acceptable Usage Policy

The Acceptable Usage Policy determines what is allowed on our network and within our datacentre, including (but not limited to) what is hosted within our datacentre and served from our network. From a resource point of view, on shared infrastructure (where you are sharing resources on a server) we reserve the right to contact you if we believe your server is causing issues to the degree of impacting other users on the same server/network with a view to finding a solution before action is taken. This AUP also covers items such as using more than your allocated amount of bandwidth (for all products) and power (for colocation customers). We will always contact you before any executive action is taken as to find a way to resolve the overages (typically by moving to a different plan or purchasing more bandwidth or power).

Terms of Contract

Unless otherwise agreed, all contracts are rolling monthly contracts, you may cancel at any time before the start of the next billing period (you will need to cancel via the control panel before the start of the next billing period). No refunds are given for pro-rata days.


Refunds will only be provided in the case whereby we cannot provide the contracted service within the timescales provided. No refunds will be provided for pro-ratad days where a cancellation is placed.

Regarding refunds, or credits, due to failure to meet advertised SLA's (uptime). These will be provided pro-rata and calculated against the downtime experienced over and above the guaranteed and advertised SLA. The refund/credits will never exceed the price of the monthly service

Content Liability

We shall not be hold responsible for any content that appears on your Website. You agree to protect and defend us against all claims that is rising on your Website. No link(s) should appear on any Website that may be interpreted as libelous, obscene or criminal, or which infringes, otherwise violates, or advocates the infringement or other violation of, any third party rights.

Your Privacy

Please read Privacy Policy

Reservation of Rights

We reserve the right to request that you remove all links or any particular link to our Website. You approve to immediately remove all links to our Website upon request. We also reserve the right to amen these terms and conditions and it’s linking policy at any time. By continuously linking to our Website, you agree to be bound to and follow these linking terms and conditions.


To the maximum extent permitted by applicable law, we exclude all representations, warranties and conditions relating to our website and the use of this website. Nothing in this disclaimer will:

  • limit or exclude our or your liability for death or personal injury;
  • limit or exclude our or your liability for fraud or fraudulent misrepresentation;
  • limit any of our or your liabilities in any way that is not permitted under applicable law; or
  • exclude any of our or your liabilities that may not be excluded under applicable law.

The limitations and prohibitions of liability set in this Section and elsewhere in this disclaimer: (a) are subject to the preceding paragraph; and (b) govern all liabilities arising under the disclaimer, including liabilities arising in contract, in tort and for breach of statutory duty.

As long as the website and the information and services on the website are provided free of charge, we will not be liable for any loss or damage of any nature.